Remote desktop sharing is a fundamental part of any remote IT rescue tool. Remote Access Plus comes packed with all the remote control features you need for hassle-free troubleshooting.
Transfer files/folders right away Integrated file sharing tool to immediately share files/folders to network computers while in a remote connection.
Is your end user's computer connected to multiple monitors? With advanced remote control, you can switch between the various monitors connected to a client's computer. Remote Access Plus automatically identifies all monitors connected to a computer the moment the remote connection is established.
Get more background information, faster. Before you can troubleshoot a problem, you need to know what it is. Remote Access Plus offers several communication channels, including text, voice, and video calls, so you can interact with end users to pin down what's causing the problem.
Keep track of all your remote sessions. Recording remote sessions is a critical part of enterprise security. If you're striving to meet compliance standards like HIPAA and PCI DSS, you can carefully supervise all remote sessions by recording them. These recorded sessions are also useful for auditing purposes.
Resume remote sessions on system reboot. Troubleshooting may require multiple system reboot. With Remote Access Plus, you don't have to re-initiate the session each time. The session will automatically resume after reboot.
Take complete control over remote computers. Remote Access Plus lets you black out an end user's monitor and disable mouse and keyboard inputs while in a remote session.
Is user privacy a priority for you? Request the end user's stamp of approval before initiating a remote session, and require technicians to provide a reason for connecting to employees' computers.
Two heads are better than one. While in a remote troubleshooting session, you may need help in pinpointing the cause of the problem. With Remote Access Plus, technicians can invite other technicians to participate in their current session.
Get a list of all active users logged on to computers in your network and remotely control specific users. You can even choose to silently shadow certain users in your network.